About Us
Corzent is a collaborative, people-first digital product development outfit. We partner with companies who believe in making the world better with technology. Design sprints, prototyping, building MVPs – we build strong teams around our partners to bring their ideas to life.
Our brilliant people are spearheading this mission through autonomy and collaboration, one partner at a time. We are constantly looking to grow our team! If you are passionate about technology, join us in shaping the world of tomorrow.
About This Role:
As an Implementation Engineer, your key objectives will be to:
1. Platform Configuration & Customization
- Configure, enhance, and maintain client implementations across the product ecosystem — including setup of workflows, decision rules and metadata.
- Customize business logic using basic C#/.NET scripting (e.g., simple condition checks like if/else, AND/OR logic, or validation rules).
- Collaborate with developers to integrate configurations and ensure platform alignment with client strategies.
2. Client Delivery & Solution Implementation
- Work closely with project managers, BAs, and developers to implement tailored digital solutions for clients.
- Support client onboarding, testing, and deployment phases to ensure smooth adoption.
- Conduct training sessions and provide technical guidance to client operations teams.
3. Troubleshooting & Support
- Investigate configuration or logic-related issues raised through JIRA or client channels.
- Review logs and system outputs to identify root causes using your .NET and debugging knowledge.
- Collaborate with engineering teams to document and resolve complex issues, ensuring a stable production environment.
4. Testing & Quality Assurance
- Validate configurations and UI behavior across product releases and bug fixes.
- Execute functional testing for workflows, rules, and logic changes.
- Maintain documentation of test results and ensure readiness for production rollout.
5. Continuous Improvement & Optimization
- Analyze existing client setups to identify opportunities for optimization and automation.
- Recommend improvements to system logic and performance through better configurations or rule design.
- Contribute to internal documentation, best practices, and reusable configuration templates.
We are Looking for Individuals who have:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 3–4 years of experience in software implementation, configuration, or technical support in SaaS or digital environments.
- Basic hands-on knowledge of C#/.NET, including understanding conditional logic, debugging logs, and modifying simple code snippets.
- Familiarity with SQL, REST APIs, and system integration concepts.
- Experience with tools like JIRA, Confluence, and Postman.
- Excellent analytical, problem-solving, and communication skills.
- A customer-centric mindset with the ability to translate technical issues into clear solutions.
What’s On Offer:
We provide a great environment and platform for employees to build their careers. In this role, you can expect:
- USD salary
- No probationary leave restrictions
- Exposure to building international products
- Flat hierarchy
- Medical coverage from day one
- Quarterly getaways and fun events
- Hybrid work model
- Flexible working hours
Corzent is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.